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Troubleshooting
instagram
troubleshooting
Instagram messages aren't arriving
A checklist for the most common cause: Instagram is connected to a different Facebook Page or the messaging toggle is off.
- Estimated time
- 4 min
- Difficulty
- Intermediate
- Required plan
- Any plan
- Last updated
- June 29, 2026
Troubleshooting
- Confirm the Facebook Page in SellPilot matches the Page linked to your Instagram in Accounts Center.
- Instagram → Settings → Privacy → Messages → Connected Tools is on.
- Reconnect Messenger if the Page token has expired, then reconnect Instagram.
Related articles
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Instagram links through your connected Facebook Page — there is no separate Instagram OAuth.
- Connect Facebook Messenger
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