Data Deletion

Send a deletion request to privacy@sellpilothub.com from the email address associated with your account, or from the Workspace owner's email if you are acting on behalf of a business. Include the Workspace name, your full name, and the data you want removed.

We acknowledge deletion requests within 5 business days and complete verified requests within 30 days, unless a longer period is required to comply with legal obligations.

• Account profile information.
• Workspace data including products, customers, orders, conversations, and inventory records.
• Channel access tokens and connection metadata.
• Audit logs containing personally identifiable information where retention is not legally required.

We may retain certain records to comply with legal obligations, including financial records required by tax law, fraud-prevention records, and minimal information required to enforce our agreements. Retained data is access-restricted and deleted at the end of the legally required period.

You can disconnect Meta integrations at any time from Channels in your Workspace. You may also revoke SellPilot's access directly from the Apps and Websites settings in your Facebook or Instagram account. See the Meta Data Deletion page for details.

Uninstalling the SellPilot app from your Shopify admin revokes our access. Shopify sends mandatory shop/redact and customers/redact webhooks, and SellPilot deletes associated data in line with Shopify's data-protection requirements.

For data deletion requests contact privacy@sellpilothub.com.