Disconnect or Reconnect a Channel
What happens to messages, orders and inventory when you disconnect — and how to reconnect cleanly.
- Estimated time
- 3 min
- Difficulty
- Intermediate
- Required plan
- Any plan
- Last updated
- June 29, 2026
Overview
Disconnecting a channel stops new ingestion immediately. Historical conversations and orders remain in your workspace for audit unless you request data deletion. Reconnecting the same channel resumes ingestion without duplicates because every event is deduplicated by provider message id.
Related articles
- Connect Facebook Messenger
Authorize SellPilot to receive and reply to Messenger conversations on behalf of your Facebook Page.
- Connect Instagram
Instagram links through your connected Facebook Page — there is no separate Instagram OAuth.
- Connect Shopify
Install the SellPilot app on your Shopify store to sync products, orders, customers and inventory in both directions.
- Data Deletion
Request deletion of your account or your customers' data. Meta-originated data has a dedicated channel at /meta-data-deletion.